Casino World's Privacy Policy — Your information is safe with us

1. Introduction

Casino World is a trusted online gaming platform for players in Bangladesh. We believe your privacy is a fundamental right. That is why Casino World always takes the utmost care in collecting, using, and protecting your personal information.

This privacy policy explains what types of information Casino World collects, why it collects them, how it stores them, and when it may share them with others. Our privacy policy is built to international standards and is updated on a regular basis.

Casino World's privacy policy is not just a legal obligation — it is our commitment to our users. Every piece of information you provide while playing games, placing bets, or participating in Live Casino on our platform is a trust we take seriously.

2. What information we collect

Casino World only collects information that is genuinely necessary to operate its services, ensure security, and improve the user experience.

Information Collected at Registration

• Full name and date of birth
• Mobile Number (for bKash/Nagad/Rocket verification)
• Email address (optional)
• District or division of residence
• Login credentials (passwords stored in encrypted form)

KYC verification information

• National ID (NID) number and photo
• Passport or driving licence (where applicable)
• Selfie or liveness check photo

Financial information

• Deposit and withdrawal transaction records
• Mobile Banking Account Number (only the last 4 digits are displayed)
• Transaction date, time, and amount

Technical Information

• IP address and device type
• Browser and operating system information
• Login time and session duration
• Gaming History & Betting Patterns
• Cookie and local storage data

Type of Information	Reason for collection	Retention period
Registration Information	Account management	For as long as the account remains active
KYC documents	Identity Verification	5 years
Financial transactions	Financial security	7 years
Technical Logs	Security & Debugging	90 days
Gaming History	Fairness Assurance	2 years

3. Purpose of data use

Casino World uses the information it collects for the purposes listed below. If your data is ever needed for any additional purpose, your separate consent will be obtained.

• Account management: To ensure secure registration, login, and account protection.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Fraud Prevention: To detect multiple accounts or suspicious activity.
• Responsible Gaming: To identify unusual gaming patterns and provide timely assistance.
• Customer Service: To resolve your complaints or questions quickly.
• Service Improvement: To analyze data and improve your gaming experience.
• Legal obligations: To comply with requests from relevant authorities.

4. Data storage and security

Casino World keeps your information secure at the highest level. Our servers are continuously monitored, and any unusual activity is detected immediately.

Your password is never stored in plain text — only an encrypted hash is kept. This means no Casino World employee can ever view your password. In the event of a data breach, Casino World will notify affected users within 72 hours.

5. Sharing information with third parties

Casino World does not sell your personal information to third parties. However, limited data may be shared in the following specific circumstances:

• Payment Processors: Only the information necessary to verify bKash, Nagad, and Rocket transactions.
• Legal authorities: When required by court order or government investigation.
• Security Partners: To detect and prevent fraudulent activity.
• Game Provider: Minimal session data to ensure fair gameplay.

6. Cookie policy

Casino World uses cookies on its website to deliver services properly. Cookies are small text files stored in your browser.

Types of cookies we use

• Essential cookies: Essential for login sessions and security. The site cannot function properly without these.
• Performance Cookies: Used to measure site speed and performance.
• Functionality Cookies: To remember your language preferences and personal settings.
• Analytics Cookies: To understand user behaviour, without identifying individuals personally.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features of the site to stop working.

7. Your rights

As a Casino World user, you have several important rights over your own data:

To exercise any of these rights, please contact our support team. Casino World generally responds to requests within 30 business days.

8. Security measures

Casino World uses industry-standard technology and practices to protect your data. Our security team consists of experienced cybersecurity experts who monitor systems 24/7.

• TLS 1.3 encryption used for all data transmissions
• AES-256 encryption applied to all stored data
• Passwords stored using bcrypt hashing
• Real-time DDoS protection system
• Two-factor authentication (2FA) support
• Regular penetration testing and vulnerability scanning
• Automated system to block suspicious login attempts

9. Protection of minors

Casino World strictly does not provide services to anyone under 18. Age is verified at registration and reconfirmed during the KYC process. If an underage account is detected, it is closed immediately and any deposited funds may be returned to the guardian.

A note for parents: if you suspect your child is using Casino World, please contact our support team immediately. We will act promptly.

10. Changes to the Privacy Policy

Casino World reserves the right to update this privacy policy at any time. For significant changes, users will be notified via SMS to their registered mobile number or through an in-account notification.

Continued use of Casino World after any changes means you have accepted the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

11. Contact

For any privacy-related questions, complaints, or requests, please contact our support team. Our Bangla-speaking privacy team is always ready to assist you.